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Help | Sprinkle
Sprinkle

Help

Please see our list of frequently asked questions (below) for the fastest help. If you can’t find a solution to your problem then please contact us at support (at) mediocre.se

I have purchased the game, but it didn't download to my device yet. What should I do?

Answer: There is sometimes a delay before the game gets fully downloaded. We unfortunately cannot control this, since it it is all handled automatically by Google. If there is an error while downloading the game, your purchase will be refunded automatically. You can try again after a while. You will never be charged twice on Google Play for the same app. If you have further questions about payment and delivery, please contact Google directly.

My bank statement says I have purchased Sprinkle multiple times. What should I do?

Answer: If you have purchased Sprinkle several times, all but one will be automatically refunded by Google, but there can be a short delay before the refund occurs.

The game force closes when I try to start it

Answer: Try updating to the latest system software. Go to Settings/About (Android) and run a system update.

Do you offer any alternative means of payment?

Answer: No unfortunately Sprinkle can only be purchased directly on Android stores or iTunes.

The price on my bank statement doesn't match the price on Google Play. Why?

Answer: Within the European Union, there is a 25% Value Added Tax (VAT) added to the price on Google Play. If there is anything extra added it could be your bank charging an extra fee for foreign transactions. Please also note that the price on your receipt or bank statement might be in a foreign currency.

Will you support Android 2.2 (Froyo) in the future?

Answer: Sprinkle currently requires Android 2.3 or higher to run, and this is very unlikely to change. We hope that your device will get a 2.3 upgrade soon!

Copyright © 2011 Mediocre AB. All rights reserved. Sprinkle is a product of Mediocre AB. Sprinkle is not a part of or otherwise affiliated with Apple or Google. Apple, the Apple logo, iPhone, iPod and iPad are registered trademarks of Apple Inc. in the U.S. and/or other countries. Android and Google Play are registered trademarks of Google Inc. in the U.S. and/or other countries.